Exchange & Refund Policy

Return Policy:

Our policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Proper packaging of the returned shipment is the sole responsibility of the customer, not the shipping company.

Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error is not eligible for return.

Any item reported after 7 days from delivery is not eligible for return.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by message that we have received your returned item. We will also inform you whether your refund is approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or sent via Vodafone Cash, Orange Cash, or Etisalat Cash within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before the refund appears.

3. Contact your bank — processing times may vary.

If you have done all of this and still haven’t received your refund, please contact us at:
📧 everydayglassesstore@gmail.com
📞 01207962303

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us through Facebook or WhatsApp at 01207962303, or email us at:
📧 support@everydayglassesllc.com
📧 everydayglassesstore@gmail.com
We will handle the exchange process for you.

Prescription glasses cannot be exchanged or returned as they are made specifically for the customer’s prescription.

Glasses with photochromic (photogray/photobrown) lenses cannot be exchanged or returned, whether Plano or prescription, as these lenses are custom-made per order.

Return Shipping Fees

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

(Meaning: you pay both the initial shipping fee and the return shipping fee, because the courier makes two trips — one to deliver the item, and another to collect it for return.)

Shipping Fees

• Cairo & Giza: 75 EGP

• Other Governorates: 89 EGP

• Upper Egypt & Fayoum: 110 EGP

• Red Sea: 135 EGP

Exchange & Return Fees

• Cairo: 85 EGP

• Other Governorates: 90 EGP

• Upper Egypt, Fayoum & Red Sea: 145 EGP

Shipping fees + return fees are deducted.

You can also send the item to us via Egypt Post Express to reduce return costs.
Please contact us to confirm the return address.

Delivery times for returned or exchanged products may vary depending on your location.

Refund Method

Refunds can be sent via:

• Vodafone Cash

• Orange Cash

• Etisalat Cash

• Bank Account

Refunds are processed within 3–10 days after the product arrives at our facility and its condition is verified.

Please confirm the method by which you would like to receive your refund.

We will immediately create a return order on your behalf.
(The courier will collect the parcel within 2–5 business days.